Terms and Conditions

Data Protection and Privacy

LodeStar Leisure Limited registered company number 5580575 (shown herein as: ”we”, “us”, “our” “the Festival” “LodeStar Festival”) is committed to preserving the privacy of all visitors to www.lodestarfestival.com . Please read the following privacy policy to understand how we use and protect the information that you provide to us.

We are fully registered under the Data Protection Act 1998 with the Information Commissioners Office (ICO) www.ico.org.uk and ensure we comply with all protection the Act affords to you.

The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR) and states:

Everyone responsible for using personal data has to follow strict rules called ‘data protection principles’. They must make sure the information is:

  1. used fairly, lawfully and transparently
  2. used for specified, explicit purposes
  3. used in a way that is adequate, relevant and limited to only what is necessary
  4. accurate and, where necessary, kept up to date
  5. kept for no longer than is necessary
  6. handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage

There is stronger legal protection for more sensitive information, such as:

  1. race
  2. ethnic background
  3. political opinions
  4. religious beliefs
  5. trade union membership
  6. genetics
  7. biometrics (where used for identification)
  8. health
  9. sex life or orientation

There are separate safeguards for personal data relating to criminal convictions and offences.

Your rights

Under the Data Protection Act 2018, you have the right to find out what information the government and other organisations store about you. These include the right to:

  1. be informed about how your data is being used
  2. access personal data
  3. have incorrect data updated
  4. have data erased
  5. stop or restrict the processing of your data
  6. data portability (allowing you to get and reuse your data for different services)
  7. object to how your data is processed in certain circumstances
  8. You also have rights when an organisation is using your personal data for:
  9. automated decision-making processes (without human involvement)
  10. profiling, for example to predict your behaviour or interests

This Privacy Policy relates to our use of any personal information we collect from you via the following online services:

  1. The LodeStar Festival Official Website (https://lodestarfestival.com) and its related subdomains including the
  2. LodeStar Festival online ticketing system.LodeStar Festival official social media channels.
  3. Emails sent via Mailchimp and the LodeStar Festival website contact forms including artists application.Data
  4. supplied to the LodeStar Festival by crew, artists, charities, contractors, suppliers and volunteers
  5. It also relates to our use of any personal information you provide to us by phone, SMS, email, postal letters and other correspondence and in person.
  6. In order to process your ticket bookings, trader or job applications or other enquiries, we will need to collect and use information about you.

Data Protection and Privacy

We do from time to time ask people for their personal details in forms to subscribe for specific information or entering applications electronically. Personal information collected via this website and the registration process is controlled by LodeStar Leisure Limited (the data controller). This data is only held for the specified purpose made clear at the time of collection. Your data will only ever be shared with a third party for explicit, necessary processing purposes.

Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this we will provide further details about why we are collecting your information and how we will use it.

We comply with all relevant data protection laws in all our dealings with your personal data.

LodeStar Festival will use your personal information for a number of purposes including the following:

  1. To contact you with information about your ticket registration, ticket or accommodation / camping purchase.
  2. To contact you about a submission you have made, including any content you provide for the website, or CVs or applications uploaded to our contact form.
  3. To deal with your requests and enquiries.
  4. To use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing the services from the UK or not.
  5. For analysis and research purposes so that we may improve the services offered by LodeStar Festival. This can include using geo-demographic information from external sources, to ensure that localised services (such as the local ticket area) are protected.
  6. To notify you of any changes to the Festival’s policies and practices.
  7. We may also use and disclose anonymised information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

Where LodeStar Festival proposes using your personal information for any other uses we will ensure that we notify you first. When we do this we will provide further information about why we are using your information and how we will use it, and obtain your consent in advance where needed.

Registration is open to anyone aged 16 to 18 years old however if you are under 18 years old you will need your parent / guardian’s permission before you provide any personal information to us.

Data Retention

We will hold your personal information on our systems for as long as is necessary for the relevant activity, as outlined in the privacy statement for each specific data process.

As an annual event, we recognise that just because you have not used your purchasing details for a ticket in one year, does not mean you have no intention of purchasing a ticket in future.

If you no longer wish to apply for tickets for LodeStar Festival you may contact us and we will delete your information.

Crew, volunteer and artists data

Whether you are volunteering as a steward, or headlining the Main Stage, you or your representatives will be required to supply a certain amount of personal data in order for the Festival to fulfil your contract, supply your accreditation, or contact you in case of an emergency. The personal information provided as part of the Production of LodeStar Festival artist and crew advancing processes will be stored and processed by the respective area of the Festival you are working / performing at, and by the Festival’s administration for passes and finance.

The personal data you supply will be retained for a maximum of five Festival events before being securely deleted. Your information will never be shared with or sold to other third parties.

In addition to the basic information provided in order to fulfil our contractual obligations, we will also use some of the personal data provided by artists to compile our line up listings. This will include the performer’s name and social media handles (if they have a public profile). The line-up listings are shared with third party companies, such as our media partners as well the companies who process data on their behalf in order to publish line-up information across their platforms; as well as being publicly available on the line-up page of the LodeStar Festival website. We believe this is in the legitimate interest of both the Festival and the artists performing at the Festival, as artists derive a benefit from being featured across these platforms, however any artist who wishes to have their information removed from or amended on these listings, has the right to deletion or rectification, as described in ‘YOUR RIGHTS’ below.

Newsletter – when active

You can subscribe to the official LodeStar Festival Newsletter on the Festival website.

The Festival Newsletter will bring your periodic updates on the Festival and its activities, including other events organised by the Festival, the activities of our charity partners, or services available to Festival goers.


The copyright in the text on this website is owned by LodeStar Leisure Limited (‘we, ‘us’ ‘our’) except where it is specifically stated that the information was previously published elsewhere and /or the copyright is acknowledged to another party, usually the original publisher or writer. Any text on this website that is marked with the copyright notice of any other party apart from the Festival is that person’s intellectual property and you must contact that person or organisation if you wish to use their material.

Subject to the above, other publications are very welcome to copy all or part of any article(s) on this website where we hold the copyright on the strict condition that this website is acknowledged and a link (in online publishing) or the address (in print) to this website is provided as part of the article. If you do wish to use an article in this way you must send details of this using the contact details found on the ‘Contacts’ page of this website.

We own the copyright in all photographs taken by employees and volunteers of the LodeStar Festival. However, photographs taken by freelance photographers who have purchased their tickets to the Festival, with specific permission to work as a freelance photographer, retain the copyright of these images. They are published here with their permission for promotional use on this website only and may not be used without the original copyright owner’s permission.

Higher resolution versions of photographs found on this website are usually available for use in publications. We can also advise if any appropriate fee is payable for use of the photograph. Please advise when requesting a picture of the full web address of the picture required or of the subject matter. We will also provide details of the appropriate credit to be used when the picture is used. You may not copy and use any photographs or other artwork without our permission. Any approved licences for the use of photographs, text material or other material from this website will be governed by the laws of England and Wales.

Copyright of the photographs submitted to the website gallery will remain the property of the photographer or other copyright owner but by uploading them to our gallery, the owner of the copyright irrevocably grants to LodeStar Leisure Ltd the right to publish the photograph itself whether on its official website or by any other form of publication in any other media or arrange publication through third parties in any form of publication in any media and notwithstanding the generality of the forgoing the photographer/owner of the copyright hereby expressly agrees that LodeStar Leisure Limited may use the photograph in any official data source or audio-visual device or television or internet programme without further approval from or payment to the copyright owner.


Cookies may be used from time to time to assist us in presenting the website in a more usable format.

The Festival website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Information and the Law

We may occasionally release your personal or financial information to assist law enforcement, to comply with laws or regulations, for example to enforce the terms under which you purchased a ticket, or to protect the rights, property or safety of the Festival, users of the site or others, including your vital interests or those of another person.

Recording the Festival

No trading or other commercial activity by any ticket holder will be allowed on the Festival site without LodeStar Leisure Ltd’s prior written consent. This includes photography or photographic services.

A person may be denied entry to, or removed from the Festival site, if he or she is found in possession of any equipment capable of taking professional photographs, making films, sound recordings or broadcasting (or streaming); or if he or she takes any photograph, makes a film, sound recording or broadcast of anything occurring inside the perimeters of the LodeStar Festival for commercial gain.

A person may enter the LodeStar Festival with photographic equipment where it is integrated into electronic communications apparatus designed for personal private use (such as a mobile telephone) and / or a personal stills camera, but the person may still be removed from the Festival site if they attempt to use this device for commercial gain.

Please also note that tickets for the LodeStar Festival cannot be used as part of any marketing, media, sales promotion, staff reward programme or general competition use, whether commercial or non-commercial, without the prior written permission of LodeStar Leisure Ltd.

Trade marks

The Festival’s official logo is a registered trademark owned by LodeStar Leisure Limited. All rights reserved.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to the Festival. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use Festival website or related websites to submit personal information. You can also request deletion of your registration at any time. If material changes are made to the Privacy Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes.

We are committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information (including the Data Protection Act 2018, the General Data Protection Regulation, the Data Protection Bill – these laws are referred to collectively in this Privacy Policy as the “data protection laws”). No website can be completely secure; if you have any concerns that your data, please get in touch straight away.

We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction. We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Lodestar Leisure Ltd, Harvey House, Lode, CB25 9HB or email info@lodestarfestival.com

Policy updated 01/03/2020.

© 2020 LodeStar Leisure Limited